Customer Service Supervisor

at Sheridan Ward Recruitment Services

£32,000 - £38,400 per annum (estimated)

 Southall, UB1 1PY, Greater London

Onsite | Full Time

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Customer Service Supervisor 

Southall 

£31,500

We are on the lookout for a Customer Service Supervisor to join the growing team of one of our amazing clients based in Southall!

They are looking for someone who has experience coaching, developing and supervising a customer service team, along with someone who has experience reviewing and improving processes!

Do you have a strong customer service background? Do you have experience supervising a customer service team? Are you somebody with a think outside the box approach?

If this role sounds interesting to you…

APPLY TODAY!!!

Customer Service Supervisor Duties:

  • Conduct one to ones and appraisal reviews
  • Create development plans for each employee
  • Issuing weekly reports on individual performance
  • Manage rotas and annual leave requests
  • Conduct investigations and disciplinaries when needed
  • Drive team engagement in call plans
  • Handle customer escalations and complaints

Customer Service Supervisor Benefits:

  • Parking
  • Bonus
  • Pension
  • Life assurance
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